For questions pertaining to your payment, please call Aqua at 877-987-2782. Aqua processes all sewer payments for Borough sewer customers. For all other matters regarding your sewer service, including a change in ownership or billing address, please email or call 610-696-0249.
For questions or an emergency pertaining to sewerlines, contact Public Works at 610-696-5282 M-F 7:30am to 5:00pm or email. For a sewer emergency after those hours contact the Borough of West Chester Police Dispatcher at 610-696-2700.
The property owner is ultimately responsible for all sewer charges. Failure to pay can result in the filing of municipal liens and in referral to a collections agency.
Be conscientious of your water usage. Your monthly sewer charges are based on the actual water consumption. This includes watering of lawns and gardens, washing of cars and filling of pools. For more tips on how to conserve water visit any of the following links:
If your bill reflects a zero usage please contact us. Why? There may be a problem with the meter reading equipment or with the billing link. We will work to identify and correct the problem and will issue a corrected bill. If there is a meter malfunction, usage discrepancy or billing association problem, you remain responsible for the adjusted usage.
Monthly Sewer Rates as of February 1st, 2021
Number of Gallons of Water Used Charge
-First 2,000 or less $30.11
-Over 2,000 $30.11 + $7.99 per 1,000 gallons or any part thereof
For questions about your Borough of West Chester sewer bill, contact the Treasurer's Office at 610-696-0249 or send an email.
To ensure proper credit, please provide your full 16-digit account number with all payments.
WaterSmart e-Billing: Switch to paperless billing! The convenience of viewing and paying your bill online. Go to www.aquaamerica.com to enroll or sign in with your existing Aqua User I.D. and link your sewer account by entering your 16 digit sewer account number.
By mail: Place your check or money order in the enclosed envelope. Make check payable to Borough of West Chester. Please remember to add postage and mail to Borough of West Chester, PO Box 1229, Newark, NJ 07101-1229. Cash is not accepted by mail.
Payment of Cash in Person: You may pay cash in person at the following local Western Union locations or call 877-987-2782 for other locations:
Giant Food Store 698 Downingtown Pike, West Chester, PA 19380
ShopRite 1115 West Chester Pike, West Chester, PA 19382
Giant Food Store 1375 East Boot Road, West Chester, PA 19380