What to do if you need the West Chester Police Department
When you call 9-1-1 you will be in contact with the Chester County 911 Center. If your police incident is located in West Chester Borough or East Bradford Township the 911 Center will transfer you to the West Chester Police Communication Center where you will speak to our communication staff. Our communications center will begin gathering information from the caller and relaying the information to the responding officer at the same time to have no delay. If your emergency involves a fire or in need for an Ambulance the 911 Center will assist you and notify the West Chester Police of the incident.
The Communications Center at the West Chester Police Department is equipped with seven phone lines. For Non-Emergencies you can reach the department at 610-696-2700. The Communications Center at the West Chester Police Department is equipped with special equipment to assist our Communication Officers with the hearing impaired. We also have direct contact with “language Line “to assist us with callers who speak a foreign language. Our staff is fully trained on how to assist these types of callers.
When you are reporting an emergency you could be asked a large number of questions depending on the incident being reported. These questions are asked to provide our officers with as much information as possible while responding to the emergency and to gather information for their safety and the safety of the victim or caller. Please work with the communication officer in gathering the necessary information for the incident being reported and remain calm.. Questions you may be asked:
The location of the incident?
The type of incident being reported?
Your name, address, phone number?
Briefly what is taking place?
Is anyone injured?
Are there any weapons you see?
Descriptions of actors involved or vehicles involved?
These are just a few examples of questions our staff will ask you during the call.
PLEASE REMEMBER DO NOT HANG UP OR DISCONNECT THE CALL UNTIL YOU ARE ADVISED TO DO SO BY THE COMMUNICATION OFFICER.